1. Introduction
Tulit Aahar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services (collectively, the "Service"). Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.
This Privacy Policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection Act, 2019.
2. Information We Collect
We collect several types of information from and about users of our Service:
2.1 Personal Information
When you register for an account, place an order, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed through secure gateways)
- Date of birth (if provided)
- Gender (if provided)
2.2 Sensitive Personal Data
In accordance with Indian law, we may collect sensitive personal data including:
- Password and authentication information
- Financial information (payment card details, bank account information - processed securely through payment gateways)
- Physical, physiological, and mental health conditions (if provided for product recommendations)
2.3 Automatically Collected Information
When you access our Service, we automatically collect:
- IP address
- Browser type and version
- Device information (type, operating system)
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
2.4 Information from Third Parties
We may receive information about you from third-party services, including:
- Social media platforms (if you log in using social media)
- Payment processors
- Shipping and logistics partners
- Analytics providers
3. How We Use Your Information
We use the information we collect for various purposes:
- Service Provision: To process and fulfill your orders, manage your account, and provide customer support
- Communication: To send order confirmations, shipping updates, and respond to your inquiries
- Marketing: To send promotional emails, newsletters, and special offers (with your consent)
- Personalization: To personalize your experience and provide product recommendations
- Analytics: To analyze usage patterns, improve our Service, and develop new features
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To detect, prevent, and address fraud, security issues, and technical problems
- Business Operations: To manage our business operations, including accounting and auditing
4. Legal Basis for Processing
We process your personal information based on:
- Consent: When you provide explicit consent for specific purposes (e.g., marketing communications)
- Contract Performance: To fulfill our contractual obligations (e.g., processing orders)
- Legal Obligation: To comply with legal requirements (e.g., tax obligations, consumer protection laws)
- Legitimate Interests: For our legitimate business interests (e.g., fraud prevention, service improvement)
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
5.1 Service Providers
We may share information with third-party service providers who perform services on our behalf:
- Payment processors (Razorpay, etc.)
- Shipping and logistics companies
- Email service providers
- Analytics and marketing platforms
- Cloud storage providers
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
5.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
5.4 Protection of Rights
We may disclose information to protect our rights, property, or safety, or that of our users or others.
6. Data Security
We implement reasonable security practices and procedures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through PCI-DSS compliant gateways
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential Cookies: Required for the Service to function properly
- Analytics Cookies: Help us understand how visitors interact with our Service
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
- Preference Cookies: Remember your preferences and settings
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.
8. Your Rights and Choices
Under Indian law, you have certain rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Objection: Object to processing of your personal information for certain purposes
- Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis
- Data Portability: Request transfer of your data to another service provider (where technically feasible)
- Opt-Out: Opt-out of marketing communications at any time
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations (e.g., tax records, consumer protection requirements)
- Resolve disputes and enforce our agreements
- Maintain business records as required by law
When we no longer need your information, we will securely delete or anonymize it, except where retention is required by law.
10. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
12. International Data Transfers
Your information may be transferred to and processed in countries other than India, where our service providers are located. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
- Displaying a notice on our Service
Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.
14. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any grievances regarding the processing of your personal information, you may contact our Grievance Officer:
Name: Grievance Officer
Address: 112, FF, Avni icon, opp. swaminarayan temple, haridarshan cross road, new naroda, ahmedabad - 382330
Email: tulitaaharaa@gmail.com
Phone: +91 7383645210
We will respond to your grievance within 30 days of receipt.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: tulitaaharaa@gmail.com
Phone: +91 7383645210
Address: 112, FF, Avni icon, opp. swaminarayan temple, haridarshan cross road, new naroda, ahmedabad - 382330
16. Consent
By using our Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.
