1. Introduction
Welcome to Tulit Aahar ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
2. Acceptance of Terms
By registering, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Tulit Aahar.
3. Eligibility
You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that:
- You are at least 18 years of age
- You have the legal capacity to enter into contracts
- You are not prohibited from using the Service under applicable laws
- All information you provide is accurate and truthful
4. Account Registration
To access certain features of our Service, you must register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your account information
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
5. Products and Services
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, images, or other content on our Service is accurate, complete, reliable, current, or error-free.
- Product Availability: Product availability is subject to change without notice. We reserve the right to limit quantities and refuse orders.
- Pricing: All prices are in Indian Rupees (INR) and are subject to change. We reserve the right to correct pricing errors.
- Product Images: Product images are for illustrative purposes only and may not reflect the exact appearance of the product.
6. Orders and Payment
When you place an order, you are making an offer to purchase products at the prices stated. We reserve the right to accept or reject your order.
- Order Confirmation: You will receive an order confirmation email once we receive your order. This does not constitute acceptance of your order.
- Payment: We accept various payment methods including credit/debit cards, UPI, net banking, and digital wallets. Payment must be received before order processing.
- Payment Security: All payments are processed through secure payment gateways. We do not store your complete payment card information.
- Order Cancellation: You may cancel your order before it is shipped. Once shipped, cancellation may not be possible.
7. Shipping and Delivery
We ship products to addresses within India. Shipping terms are as follows:
- Shipping Charges: Shipping charges are calculated based on the delivery location and order value. Free shipping may apply to orders above a certain value.
- Delivery Time: Estimated delivery times are provided at checkout. Actual delivery times may vary based on location and circumstances beyond our control.
- Delivery Address: You are responsible for providing accurate delivery addresses. We are not liable for failed deliveries due to incorrect addresses.
- Risk of Loss: Risk of loss and title pass to you upon delivery to the carrier.
8. Returns and Refunds
We want you to be satisfied with your purchase. Our return and refund policy is as follows:
- Return Period: You may return products within 7 days of delivery. If the received product is damaged, spoiled, or incorrect, we replace it immediately. We required product open box video and damaged photos for verification purpose. No refunds will be provided.
- Return/Exchange Conditions: Products must be unused, and in original packaging with all tags attached.
- Non-Returnable Items: Perishable goods, personalized items, and items marked as non-returnable cannot be returned.
- Refund Processing: Refunds will be processed to the original payment method within 7-14 business days after we receive and inspect the returned product.
- Return Shipping: Return shipping charges may apply unless the return is due to our error or defective product.
9. User Conduct
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe upon intellectual property rights
- Transmit harmful, offensive, or illegal content
- Interfere with or disrupt the Service
- Attempt to gain unauthorized access to our systems
- Use automated systems to access the Service
- Impersonate any person or entity
10. Intellectual Property
All content on our Service, including text, graphics, logos, images, and software, is the property of Tulit Aahar or its content suppliers and is protected by Indian copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Tulit Aahar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising from your use of the Service.
Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless Tulit Aahar, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.
13. Dispute Resolution
Any disputes arising from these Terms or your use of the Service shall be governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.
In case of any consumer dispute, you may also approach the Consumer Disputes Redressal Commission as per the Consumer Protection Act, 2019.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
15. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the Service will cease immediately.
16. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Grievance Officer
Address: 112, FF, Avni icon, opp. swaminarayan temple, haridarshan cross road, new naroda, ahmedabad - 382330
Email: tulitaaharaa@gmail.com
Phone: +91 7383645210
17. Customer Support
We are committed to providing excellent customer support to assist you with any questions, concerns, or issues you may have. Our customer support team is available during business hours to help you.
- Support Hours: Our customer support team is available Monday through Saturday from 9:00 AM to 5:00 PM IST (Indian Standard Time). We are closed on Sundays and public holidays.
- Response Time: We strive to respond to all customer inquiries within 24 hours during business days. For urgent matters, please contact us via phone during our business hours.
- Support Channels: You can reach our customer support team through:
- Email: tulitaaharaa@gmail.com
- Phone: +91 7383645210 (Available 9 AM - 5 PM IST, Monday - Saturday)
- WhatsApp: +91 7383645210 (Available 9 AM - 5 PM IST, Monday - Saturday)
- After-Hours Inquiries: For inquiries received outside of business hours, we will respond on the next business day. You may also leave a message, and we will get back to you as soon as possible.
18. Contact Information
If you have any questions about these Terms, please contact us at:
Email: tulitaaharaa@gmail.com
Phone: +91 7383645210 (9 AM - 5 PM IST, Monday - Saturday)
Address: 112, FF, Avni icon, opp. swaminarayan temple, haridarshan cross road, new naroda, ahmedabad - 382330
19. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tulit Aahar regarding the use of the Service and supersede all prior agreements and understandings.
